We’re sorry that your product isn’t working properly or arrived broken. We know how frustrating this can be, so we’ve simplified the process to make it as clear and easy as possible for you.
If the product is still under warranty, here’s how to request support:
Send us a message describing the defect as clearly as possible.
Include a photo or ideally a video to help us quickly understand the issue.
OR you can fill out this form.
Once we receive your details, we’ll get back to you as soon as possible with a solution – whether it’s a replacement, repair, or another option covered under warranty.
Important: If you notice the defect right after delivery, please notify us within 72 hours of receiving the package, as we can respond much more effectively during this time.
We’re here to help! The process is simple and friendly – just tell us what happened, and we’ll take care of the rest.